REFUND POLICY

We allowed full refund for non-delivery of orders but no refund shall be allowed for completed orders which are described as per description.

We allowed full/partial refund for completed orders which are not as described (customer needs to provide proof) and customer have to call for refund within 7 days from the date of order completion.

However, in a determination to accomplish customer satisfaction, the user can contact us through our email: [email protected] We will respond within 3 (Three) business day.
If there is any other issue, you can contact us through our email.

We take our customers feedback very seriously and use it to constantly improve our products and quality of service.

 

HOW CAN I CLAIM MY REFUND?

Our refund policies are simple. You can claim refund by:
Call us at our  Whatsapp customer care number +94786372601 or;
Send us an email at [email protected]

In some cases due to the promotion process period are slower therefore customer shall have to wait for maximum 4 days from the purchase date before requesting for refund.

METHODS OF PAYMENT AND REFUND?

When returning an item how you paid for your item will determine how your refund is processed.
Credit / Debit Card – Your refund will go back to the same card you purchased on.
PayPal – This will be debited into your PayPal account straight away.

REFUND CYCLE

Complete refund process normally takes about 2-7 working days from the date of confirmation of refund. No credit until product has arrived.

UNETHICAL ORDER & CANCELLATION POLICY

In case of any product purchase is made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes – the particular order/s will be cancelled whatsoever and https://dopemusicpromotions.com will not be liable to pay any refund to you in all such cases.